Refunds and Disputes

📦 Refunds and Disputes Policy

At SHUNDORBAN, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help! Please review our Refunds and Disputes Policy below.

Eligibility for Returns: We accept returns on most items within [X] days of delivery. To be eligible for a return, your item must be:

Unused and in the same condition you received it
In the original packaging
Accompanied by a receipt or proof of purchase

Non-Returnable Items: Some items are non-returnable, including:

Gift cards
Downloadable digital products
Perishable goods (e.g., food, flowers)
Personalized/custom-made items (unless defective)

Return Process:

Contact our customer service at [support@[yourdomain].com] with your order number and reason for return.
We’ll provide instructions for sending the item back.
Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

Refunds:

Approved refunds will be processed within [X] business days.
Refunds are issued to your original payment method.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

💳 Order Cancellations

You may cancel your order within [X hours] of placing it, as long as it hasn’t shipped yet. To cancel, contact us at [support@[yourdomain].com] as soon as possible.

⚖️ Disputes and Issues

If you have a problem with an order, we encourage you to reach out to us first. We’re happy to resolve most issues quickly and fairly.

Dispute Process:

Contact customer support at [support@[yourdomain].com] with your order number and the nature of the issue.
Our team will review your case and respond within [X business days].
If a satisfactory resolution is not reached, you may escalate the dispute to a third-party mediator or payment provider.

Chargebacks: Filing a chargeback without contacting us first may delay the resolution process. We encourage open communication to resolve issues promptly.