At SHUNDORBAN, we take pride in the quality of our products. However, if you receive an item that is faulty or damaged, we’re here to make it right.
📦 What to Do If Your Item Arrives Damaged or Faulty:
Contact Us Within 7 Days
Please notify us within 7 days of receiving your order. Include:Your order number
A description of the issue
Clear photos of the damaged or faulty item
Our Response
Once we receive your claim, we will:Review your request
Offer a replacement, repair, or refund (depending on the product and issue)
Cover any additional shipping fees, if applicable
Returns Not Always Required
In some cases, we may not require you to return the item. Our team will let you know the next steps.
⚠️ Important Notes:
Claims submitted after 7 days may not be eligible for a refund or replacement.
This policy covers manufacturing defects or items damaged during shipping.
It does not cover damage caused by misuse, accidents, or normal wear and tear.
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